FAQ

Q: What time should I come to pick up my furniture after my purchase?

A: Our pick up time is 9:00am to 8:00pm Monday through Friday & 9:00am to 5:00pm Saturday. On Sunday we do not have warehouse personnel so there is NO SUNDAY PICK UP.

Q: Do I need my receipt at the time of pick up?

A: Yes. If you do not have the receipt for any reason the person on the invoice must be present with a valid Identification card (this does NOT include a social security card, school ID, debit or credit card).

Q: What forms of payment do you accept?

A: We accept Visa, Discover and MasterCard. We also accept personal checks (we do NOT accept cashiers checks & starter checks).

Q: If I change my mind after bringing the product home, can I exchange it?

A: No, all sales are final. We have a no return policy.

Q: If my item is damaged after I pick it up what do I do?

A: At the time of pick up we give the customer the choice to inspect the furniture before it is loaded on to your vehicle. If you choose not to inspect it we note that in your paper work.

Q: Does any furniture I purchase come with a warranty?

A: Some of the furniture we carry comes with a manufacturer warranty, but if anything occurs within the first 6 months on items with no manufacturer warranty, we will accommodate the customer.

Q: How much do I have to put down to hold my furniture?

A: We have a 10% to 15% deposit policy so we can start a layaway for you. If you pay in full you must pick up the furniture within the first 2 weeks of your purchase date.

Q: Will there be someone to help load my furniture?

A: Yes, we do not allow the customer to load furniture. We do NOT provide rope, blankets or any type of rope to hold down your furniture.

Q: Do you deliver?

A: Yes, our delivery fees varies depending on how far.

Q: How long is a store credit good for?

A: 6 months after the date it is issued (the day your invoice is cancelled).